Order Cancellation Policy

Last updated: October 2026

At Jensen Cards, we understand that circumstances can change. This policy explains when an order can be cancelled and how cancellations are handled.

Nothing in this policy excludes, restricts, or limits any rights or remedies available to consumers under the Australian Consumer Law.

1. Cancelling an Order Before Dispatch

If you wish to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

To request a cancellation, contact:

Email: support@jensencards.shop
Phone: +61 1300 967 104

Please provide your order number and the reason for your cancellation request.

2. Orders That Have Already Been Dispatched

Once an order has been dispatched, it may no longer be possible to cancel the order before delivery.

If the order cannot be cancelled after dispatch, you may need to follow the applicable procedure under our Returns & Refunds Policy.

Your statutory rights under Australian Consumer Law remain unaffected.

3. Cancellation and Refunds

If an order is successfully cancelled before dispatch and a refund is applicable, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

4. Pre-Order Cancellations

Pre-orders may have different cancellation conditions because products are ordered or allocated in advance.

Unless otherwise stated on the relevant product page, customers may request cancellation of a pre-order before the applicable product has been dispatched.

If a manufacturer, distributor, or supplier changes a release date, significantly reduces an allocation, or cancels a product release, we will communicate the relevant options to affected customers where appropriate.

Please also review our Pre-Order Policy before placing a pre-order.

5. Cancellation Due to Product Availability

In rare circumstances, we may be unable to fulfil an order due to circumstances such as:

• Supplier or manufacturer availability

• Stock discrepancies

• Product discontinuation

• Product release cancellation

• Significant allocation changes

• An obvious pricing or listing error

• Circumstances outside our reasonable control

If we are unable to fulfil an order and cancellation is required, we will notify you and provide any applicable refund in accordance with Australian law.

6. Suspected Fraud or Unauthorised Transactions

We may cancel an order where there are reasonable grounds to believe that:

• The transaction is fraudulent

• The payment method was used without authorisation

• The order presents a significant security risk

• The transaction cannot be successfully verified

Where an order is cancelled for security reasons, any applicable refund will generally be issued to the original payment method.

7. Incorrect Customer Information

If an order contains incorrect information, such as an incorrect delivery address, please contact us immediately.

We will make reasonable efforts to correct the information before dispatch.

If the order has already been dispatched, additional shipping or return arrangements may be required.

8. Change of Mind After Dispatch

A change-of-mind cancellation after dispatch may be handled as a return rather than an order cancellation.

Please refer to our Returns & Refunds Policy for information about eligible change-of-mind returns.

9. Australian Consumer Law

Nothing in this policy limits your rights under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

If an order or product is affected by circumstances that give you a statutory right to a refund, replacement, cancellation, or another remedy, those rights will continue to apply.

10. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible.

Jensen Cards
Operated by HASTINGS DEERING (AUSTRALIA) LIMITED

ACN: 054 094 647
ABN: 49 054 094 647
Registered in: Queensland, Australia

Email: support@jensencards.shop
Phone: +61 1300 967 104
Website: jensencards.shop

Please include your order number, name, and the reason for your cancellation request so that we can process your request efficiently.