Shipping & Delivery Policy

Last updated: October 2026

At Jensen Cards, we aim to process and dispatch orders as quickly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We ship orders within Australia.

Where international shipping is available for a particular product or destination, the applicable shipping options and costs will be displayed during checkout.

Shipping availability may vary depending on the product, destination, and order size.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During periods of high demand, major product releases, sales events, or other circumstances that result in increased order volumes, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

3. Delivery Times

Once an order has been dispatched, delivery times depend on the delivery destination and the shipping service selected at checkout.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery may take longer due to circumstances outside our reasonable control, including severe weather, transport disruptions, public holidays, carrier delays, or other unforeseen events.

4. Shipping Costs

Applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, product type, and shipping method selected.

Any applicable free-shipping offers will be clearly stated on our website or during checkout.

5. Order Tracking

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier.

Customers are responsible for using the correct delivery address when placing an order.

6. Incorrect or Incomplete Delivery Information

Please carefully check your delivery details before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional shipping charges may apply if the parcel needs to be redirected or re-shipped.

If you notice an error in your delivery information immediately after placing an order, please contact us as soon as possible at:

Email: support@jensencards.shop
Phone: +61 1300 967 104

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

7. Delayed Deliveries

Delivery estimates are provided by the relevant shipping carrier and are not guaranteed.

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us with your order number.

We will assist you in checking the status of the shipment and, where appropriate, work with the carrier to investigate the delay.

8. Lost Parcels

If a parcel appears to have been lost during transit, please contact us.

We may request information from you and/or the delivery carrier in order to investigate the shipment.

Where we are responsible for the delivery issue, we will provide an appropriate remedy in accordance with applicable Australian consumer law.

9. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please retain the original packaging and provide photographs of the damaged parcel and products. This information may help us investigate the matter with the shipping carrier.

Your rights under Australian Consumer Law are not affected by this policy.

10. Pre-Orders

Products identified as pre-orders are not immediately available for dispatch.

The expected release date will be stated on the relevant product page where available. Release dates are provided by manufacturers or suppliers and may change.

Pre-orders will generally be dispatched once the relevant products become available.

If an order contains both pre-order and in-stock products, the order may be shipped according to the applicable terms stated on the product page or at checkout.

Please review our Pre-Order Policy before purchasing a pre-order product.

11. Multiple Items in One Order

Where possible, products from the same order may be shipped together.

However, orders may be split into multiple shipments depending on product availability, pre-order status, warehouse availability, or other logistical circumstances.

If an order is shipped separately, you may receive separate tracking information.

12. Delivery Address and Responsibility

Customers are responsible for providing accurate and complete delivery information at checkout.

Once an order has been dispatched, delivery is handled by the relevant shipping carrier.

We will take reasonable steps to assist customers with delivery issues, including carrier delays, lost parcels, or other delivery problems.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under applicable Australian Consumer Law.

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Jensen Cards
Operated by HASTINGS DEERING (AUSTRALIA) LIMITED

ACN: 054 094 647
ABN: 49 054 094 647
Registered in: Queensland, Australia

Email: support@jensencards.shop
Phone: +61 1300 967 104
Website: jensencards.shop