Warranty & Consumer Guarantees

Last updated: October 2026

At Jensen Cards, we stand behind the products we sell and aim to ensure that customers receive products that meet applicable Australian consumer protection requirements.

This policy explains the difference between our voluntary warranties, where applicable, and your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded, restricted, or limited.

1. Australian Consumer Law

Products purchased from Jensen Cards come with consumer guarantees under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Depending on the circumstances, consumer guarantees may require that products:

• Are of acceptable quality

• Are safe and durable

• Match their description

• Match any sample or demonstration model

• Are reasonably fit for a purpose made known to us

• Meet other applicable consumer guarantees

These rights apply automatically where the Australian Consumer Law applies and cannot be removed by a store policy.

2. Consumer Remedies

If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the nature and circumstances of the problem.

Depending on whether the problem is a major failure or a minor failure, available remedies may include:

• Repair

• Replacement

• Refund

• Compensation for reasonably foreseeable loss or damage

• Other remedies available under Australian Consumer Law

Where a product has a major failure, you may generally have the right to reject the product and choose a refund or replacement, subject to the requirements of Australian Consumer Law.

For a minor failure, we may generally choose to repair or replace the product within the applicable legal framework.

3. Trading Cards and Collectibles

Trading cards and collectibles can have characteristics that are inherent to the product category.

For example, certain products may have:

• Minor manufacturing imperfections

• Packaging variations

• Minor printing variations

• Factory centring variations

• Minor surface imperfections

• Differences in packaging or product appearance

Such characteristics do not automatically mean that a product is defective.

However, where a product fails to meet an applicable consumer guarantee, your rights under Australian Consumer Law remain unaffected.

4. Sealed Products

Products advertised as factory sealed should be received in the condition reasonably expected for a sealed product.

Minor imperfections to external packaging may occur during manufacturing, handling, or transportation and may not necessarily constitute a product defect.

If a sealed product has significant damage or another issue that may constitute a failure under Australian Consumer Law, please contact us so that we can assess the matter.

5. Graded Cards

For graded cards, the grading assessment and assigned grade are determined by the relevant third-party grading company.

Jensen Cards does not independently guarantee the grade assigned by a grading company.

Where a graded card is sold as authentic and accurately described, the grading company's certification and associated information may be used to identify the item.

This does not affect any applicable consumer guarantees regarding the product we sell.

6. Manufacturer Warranties

Some products may be covered by a manufacturer's warranty.

Where a manufacturer's warranty applies, the terms, duration, and conditions of that warranty may be determined by the manufacturer.

A manufacturer's warranty is separate from and does not replace your rights under Australian Consumer Law.

7. Making a Warranty or Consumer Guarantee Claim

If you believe a product is faulty, defective, damaged, or otherwise does not meet an applicable consumer guarantee, please contact us.

Please provide:

• Your name

• Order number

• Product name

• Description of the issue

• Photographs or videos where relevant

• Any other information reasonably required to assess the issue

We may ask you to return the product for inspection where appropriate.

8. Assessment of Products

In some cases, we may need to inspect or assess a product before determining the appropriate remedy.

An assessment may consider:

• The nature of the reported problem

• The condition of the product

• How the product was used or handled

• The product description

• Whether the issue may have occurred during delivery

• Whether the issue is a manufacturing characteristic

• Whether an applicable consumer guarantee has been breached

We will assess claims fairly and in accordance with applicable law.

9. Return Shipping for Consumer Guarantee Claims

Where a product is confirmed to have a problem covered by Australian Consumer Law, we will handle reasonable return shipping costs in accordance with your applicable consumer rights.

We will provide return instructions where a product needs to be returned.

Customers should contact us before returning a product so that we can provide the appropriate instructions.

10. Products Damaged After Delivery

Customers should take reasonable care of products after receiving them.

Damage caused by misuse, accidental damage, improper storage, unauthorised modification, or other circumstances occurring after delivery may not constitute a failure covered by Australian Consumer Law.

This does not affect any rights you may have where the issue was present at the time of delivery or otherwise falls within an applicable consumer guarantee.

11. No Exclusion of Statutory Rights

Nothing in this policy, our Terms & Conditions, Returns & Refunds Policy, or any other website policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law where doing so would be unlawful.

Your statutory consumer rights apply independently of any voluntary warranty offered by Jensen Cards.

12. Contact Us

For warranty, product quality, or consumer guarantee enquiries, please contact:

Jensen Cards
Operated by HASTINGS DEERING (AUSTRALIA) LIMITED

ACN: 054 094 647
ABN: 49 054 094 647
Registered in: Queensland, Australia

Email: support@jensencards.shop
Phone: +61 1300 967 104
Website: jensencards.shop