Privacy policy

Privacy Policy

Last updated: October 2026

Jensen Cards respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or purchase from jensencards.shop.

1. About Us

This website is operated by:

HASTINGS DEERING (AUSTRALIA) LIMITED
ACN: 054 094 647
ABN: 49 054 094 647
Australian Public Company – Limited by Shares
Registered in Queensland, Australia

Trading as Jensen Cards

Website: jensencards.shop
Email: support@jensencards.shop
Phone: +61 1300 967 104

For the purposes of this Privacy Policy, "Jensen Cards", "we", "us", and "our" refer to the business operating this website.

2. Personal Information We Collect

We may collect personal information that you provide directly to us when you use our website, create an account, place an order, contact us, or otherwise interact with our services.

Depending on how you use our website, this may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information

  • Order history

  • Product and purchase information

  • Payment and transaction information

  • Customer service communications

  • Information you provide through contact forms

  • Information relating to returns, refunds, or other enquiries

We only request information that is reasonably necessary for the relevant purpose.

3. Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers.

Depending on the payment method you select, your payment details may be provided directly to the relevant payment provider rather than being stored by Jensen Cards.

We may receive limited payment-related information, such as transaction status, payment method, or transaction identifiers, for the purposes of processing and managing your order.

We do not intentionally store complete payment card numbers or security codes on our own systems.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location information

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interactions

  • Technical and diagnostic information

This information may be collected through cookies, analytics technologies, Shopify's platform services, and similar technologies.

5. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Delivering products

  • Providing order tracking

  • Providing customer support

  • Responding to enquiries

  • Managing returns and refunds

  • Managing customer accounts

  • Communicating about orders

  • Preventing fraud and detecting suspicious activity

  • Maintaining website security

  • Improving our website and services

  • Understanding website usage

  • Providing relevant marketing communications where permitted

  • Complying with legal and regulatory obligations

  • Resolving disputes

  • Enforcing our terms and policies

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

6. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, releases, or other information that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications that are necessary to fulfil your orders or provide customer support.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Keep products in your shopping cart

  • Maintain customer sessions

  • Understand website usage

  • Measure advertising performance

  • Improve website functionality

  • Support marketing activities

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Third-Party Service Providers

We may use third-party service providers to operate and support our business.

These may include providers for:

  • Ecommerce and website hosting

  • Payment processing

  • Shipping and delivery

  • Order fulfilment

  • Analytics

  • Advertising and marketing

  • Email communications

  • Fraud prevention

  • Customer support

  • Website security

These providers may process personal information on our behalf or independently where they have their own privacy obligations.

We only provide third parties with information that is reasonably necessary for the relevant service or purpose, subject to applicable law.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Payment providers

  • Shipping and delivery providers

  • Technology and ecommerce providers

  • Website and hosting providers

  • Analytics and advertising providers

  • Professional advisers

  • Fraud prevention and security providers

  • Government authorities or regulators where required by law

  • Law enforcement agencies where legally required

  • Other parties where you have provided consent or disclosure is otherwise permitted by law

We do not sell personal information to third parties as a business practice.

10. Overseas Disclosure

Some of our service providers may be located outside Australia or may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.

The countries in which information may be processed will depend on the service providers and technologies used by our business.

11. Data Security

We take reasonable steps to protect personal information against:

  • Loss

  • Misuse

  • Interference

  • Unauthorised access

  • Modification

  • Disclosure

Security measures may include appropriate access controls, secure connections, authentication mechanisms, and other technical and organisational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete, destroy, or de-identify it where reasonably practicable and permitted by law.

13. Access to Personal Information

You may request access to personal information that we hold about you, subject to applicable legal exceptions.

We may need to verify your identity before processing an access request.

If you believe information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Please provide sufficient information about your concern so that we can properly investigate it.

Email: support@jensencards.shop
Phone: +61 1300 967 104

We will handle privacy complaints in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

15. Children's Privacy

Our website is not intentionally directed towards children, and we do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal obligations.

Any updated version will be published on this page with a revised "Last updated" date.

18. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information, please contact us:

Jensen Cards
Operated by HASTINGS DEERING (AUSTRALIA) LIMITED

ACN: 054 094 647
ABN: 49 054 094 647
Registered in: Queensland, Australia

Email: support@jensencards.shop
Phone: +61 1300 967 104
Website: jensencards.shop