Returns & Refunds Policy

Last updated: October 2026

At Jensen Cards, we want you to be satisfied with your purchase. This policy explains how returns, refunds, replacements, and other remedies are handled.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict, or limit any consumer guarantee or other right that cannot legally be excluded, restricted, or limited.

1. Australian Consumer Law

Products sold by Jensen Cards come with consumer guarantees under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or other appropriate remedy if a product:

• Is faulty or defective

• Is not of acceptable quality

• Does not match its description

• Does not match a sample or demonstration model

• Is not reasonably fit for a purpose that was made known to us

• Fails to meet another applicable consumer guarantee

Your consumer rights apply regardless of any additional return policy offered by us.

2. Change-of-Mind Returns

In addition to your rights under Australian Consumer Law, Jensen Cards may accept returns for change of mind where the applicable product is eligible.

Change-of-mind returns must meet the following conditions:

• The return request must be made within 14 days of delivery.

• The product must be unused and in its original condition.

• The product must be returned with its original packaging and accessories, where applicable.

• The product must be suitable for resale.

• Sealed products must remain sealed where the product was sold as factory sealed.

Certain products may not be eligible for change-of-mind returns where they have been opened, unsealed, used, or otherwise altered.

Nothing in this section limits your rights under Australian Consumer Law.

3. Trading Cards and Collectibles

Because trading cards and collectibles can be sensitive to handling and condition, returned products may be inspected to determine their condition.

For individual cards, collectibles, sealed products, and graded products, customers should ensure that the product is securely packaged when making a return.

Where a product was sold as sealed, opening the packaging may affect eligibility for a change-of-mind return.

This does not affect your rights where a product is faulty, defective, incorrectly described, or otherwise covered by an applicable consumer guarantee.

4. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the packaging, where relevant

We may request additional information to help assess the issue.

Depending on the circumstances and your rights under Australian Consumer Law, we may provide a repair, replacement, refund, or another appropriate remedy.

5. Incorrect Items

If you receive an item that you did not order, please contact us before returning it.

We will provide instructions for returning the incorrect item and, where appropriate, arrange for the correct product to be sent to you.

We will cover reasonable return shipping costs where the incorrect item was supplied due to an error on our part.

6. How to Request a Return

To request a return, contact us at:

Email: support@jensencards.shop
Phone: +61 1300 967 104

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs, where relevant

Do not send a product back before contacting us unless we have provided return instructions.

7. Return Shipping Costs

For eligible change-of-mind returns, the customer may be responsible for the cost of returning the product unless otherwise stated.

Where a return is required because the product is faulty, defective, incorrectly supplied, or otherwise covered by Australian Consumer Law, Jensen Cards will handle return shipping in accordance with the applicable consumer guarantees.

8. Refunds

Once an eligible return has been received and assessed, we will process any approved refund as soon as reasonably practicable.

Refunds will generally be issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.

Where Australian Consumer Law requires a refund or other remedy, we will comply with the applicable legal requirements.

9. Refund Processing

Returned products may need to be inspected before a change-of-mind refund is approved.

We aim to process eligible returns promptly after receiving the returned product.

If additional information is required to assess your return, processing may take longer.

10. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

Pre-orders may be subject to additional cancellation conditions. Please refer to our Pre-Order Policy for further information.

11. Products Excluded From Change-of-Mind Returns

Change-of-mind returns may not be accepted for products that have been:

• Opened or unsealed where the product was sold as factory sealed

• Used or damaged after delivery

• Altered or modified

• Returned without required components or accessories

• Otherwise made unsuitable for resale

These exclusions do not apply where you are exercising a right or remedy under Australian Consumer Law.

12. Return Condition

Customers are responsible for taking reasonable care of products while they are in their possession.

When returning collectible products, please use appropriate protective packaging to minimise the risk of damage during transit.

For trading cards, we recommend using suitable protective sleeves, holders, and packaging where appropriate.

13. Australian Consumer Law

Nothing in this Returns & Refunds Policy limits or excludes your rights under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

If a product has a major failure, you may have the right to reject the product and choose a refund or replacement, or exercise other remedies available under Australian Consumer Law.

For a minor failure, we may be entitled to provide a repair or replacement within the applicable legal framework.

14. Contact Us

For returns, refunds, replacements, or other customer support enquiries, please contact:

Jensen Cards
Operated by HASTINGS DEERING (AUSTRALIA) LIMITED

ACN: 054 094 647
ABN: 49 054 094 647
Registered in: Queensland, Australia

Email: support@jensencards.shop
Phone: +61 1300 967 104
Website: jensencards.shop